Privacy Policy

Last Updated: November 24, 2025

1. Introduction

Welcome to VISUESA. This Privacy Policy explains how Autónomo Aleksandr Svetlakov ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website at visuesa.es and our application at app.visuesa.es (collectively, the "Service").

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

Company Name: Autónomo Aleksandr Svetlakov
Address: Avenida Hispanidad 40, Puerto de Sagunto, Valencia, 46520, Spain
Tax ID (NIF): Z0527580B
Email: info@visuesa.es

3. Information We Collect

3.1 Information You Provide to Us

  • Account Information: When you register through Google OAuth, we collect your name, email address, and profile picture from your Google account.
  • Learning Data: Your progress, verb practice history, scores, mistakes, learning streaks, and preferences.
  • Payment Information: When you subscribe to a paid plan, payment information is processed by third-party payment processors. We do not store your complete credit card information.
  • Communications: When you contact us, we collect the information you provide in your messages.

3.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our Service, including pages visited, features used, and time spent.
  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies. See our Cookie Policy for details.
  • Analytics Data: We use Google Analytics to collect information about Service usage, including anonymized IP addresses, page views, session duration, and user interactions.

4. How We Use Your Information

We use your personal information for the following purposes:

  • Provide the Service: To create and manage your account, deliver learning content, track your progress, and synchronize data across devices.
  • Process Payments: To process subscription payments and manage billing.
  • Improve the Service: To analyze usage patterns, develop new features, and enhance user experience.
  • Communication: To send you service-related notifications, respond to inquiries, and provide customer support.
  • Security: To detect, prevent, and address technical issues, fraud, and security threats.
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service.
  • Marketing: With your consent, to send promotional materials about new features and offers (you can opt out at any time).

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide the Service you requested.
  • Consent: When you give explicit consent for specific processing activities (e.g., analytics cookies, marketing communications).
  • Legitimate Interests: For improving our Service, security, and fraud prevention.
  • Legal Obligation: When required by law.

6. Data Storage and Security

Your data is stored securely using Google Firebase infrastructure, with our primary database located in the europe-central2 region (Warsaw, Poland), within the European Economic Area (EEA).

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:

  • Account Data: Retained while your account is active and for 30 days after account deletion.
  • Learning Data: Retained while your account is active to track progress.
  • Payment Records: Retained for 10 years as required by Spanish tax law.
  • Analytics Data: Retained for 26 months in Google Analytics.

8. Sharing Your Information

We do not sell your personal information. We may share your information with:

8.1 Service Providers

  • Google Firebase: For hosting, database, and authentication services.
  • Google Analytics: For usage analytics (anonymized data).
  • Payment Processors: For processing subscription payments (when automated payments are implemented).

8.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

8.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

9. International Data Transfers

Your data is primarily stored within the EEA (Warsaw, Poland). If data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
  • Right to Restriction: Request limitation of processing in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: File a complaint with your local data protection authority.

To exercise these rights, contact us at info@visuesa.es. We will respond within 30 days.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

12. Third-Party Links

Our Service may contain links to third-party websites (e.g., TikTok, YouTube, LinkedIn). We are not responsible for the privacy practices of these sites. Please review their privacy policies.

13. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@visuesa.es
Address: Autónomo Aleksandr Svetlakov, Avenida Hispanidad 40, Puerto de Sagunto, Valencia, 46520, Spain

16. Data Protection Authority

If you are located in the EEA and have concerns about our data processing practices, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD):

Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain