Terms of Service

Last Updated: November 24, 2025

1. Introduction and Acceptance

Welcome to VISUESA. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Autónomo Aleksandr Svetlakov ("VISUESA," "we," "us," or "our") governing your access to and use of the VISUESA website at visuesa.es and the application at app.visuesa.es (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Provider Information

Company Name: Autónomo Aleksandr Svetlakov
Address: Avenida Hispanidad 40, Puerto de Sagunto, Valencia, 46520, Spain
Tax ID (NIF): Z0527580B
Email: info@visuesa.es
Website: visuesa.es

3. Description of Service

VISUESA is an educational platform designed to help users learn Spanish verbs through visual learning, interactive practice, and personalized training. The Service includes:

  • Access to a library of Spanish verbs with visual representations
  • Interactive learning modes and practice exercises
  • Progress tracking and personalized recommendations
  • Cross-device synchronization
  • Multiple subscription tiers with varying levels of access

4. Eligibility and Account Registration

4.1 Age Requirements

You must be at least 16 years old to use the Service. If you are under 18, you must have permission from a parent or legal guardian to use the Service.

4.2 Account Creation

To access certain features, you must create an account using Google OAuth authentication. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4.3 Account Restrictions

You may not:

  • Create multiple accounts for the same person
  • Share your account with others
  • Transfer or sell your account to another person
  • Use another person's account without permission

5. Subscription Plans and Pricing

5.1 Subscription Tiers

VISUESA offers the following subscription plans:

  • Basic Plan (Free): Access to 30 Spanish verbs with all conjugation forms and practice modes.
  • Standard Plan (€9/month): Access to 100 most-used Spanish verbs, smart recommendations, spaced repetition, and cross-device sync.
  • Premium Plan (€39/month): Full library of 500+ Spanish verbs, all practice formats, leaderboard access, and priority updates.

5.2 Pricing and Payment

All prices are listed in Euros (€) and include applicable VAT (Value Added Tax) as required by Spanish and EU law.

Payments are processed through secure third-party payment processors. We do not store your complete credit card information. By providing payment information, you authorize us to charge the applicable fees to your payment method.

5.3 Billing Cycle

Paid subscriptions are billed on a monthly basis. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

We will charge your payment method on file on the first day of each billing period. If payment fails, we will attempt to process payment again. If payment continues to fail, your subscription may be suspended or cancelled.

5.4 Price Changes

We reserve the right to change our pricing at any time. Price changes will not affect your current billing period but will apply to subsequent billing periods. We will notify you at least 30 days before any price increase takes effect. If you do not agree to the price change, you may cancel your subscription before the new price takes effect.

6. Free Trial (If Applicable)

We may offer free trials for paid subscription plans. Free trial eligibility is determined by us at our sole discretion. You may be required to provide payment information to access a free trial. If you do not cancel before the end of the free trial period, you will be automatically charged for the subscription plan.

We reserve the right to limit free trial availability and to revoke free trial access if we determine it is being abused.

7. Cancellation and Refund Policy

7.1 Cancellation by User

You may cancel your subscription at any time through your account settings or by contacting us at info@visuesa.es. Cancellation will take effect at the end of your current billing period. You will continue to have access to paid features until the end of the billing period for which you have paid.

No refunds will be issued for partial billing periods. If you cancel, you will not receive a refund for the current billing period.

7.2 Refund Policy

We offer refunds under the following circumstances:

  • 14-Day Money-Back Guarantee: If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your initial purchase. This applies only to your first subscription purchase, not to renewals.
  • Technical Issues: If the Service is unavailable for more than 48 consecutive hours due to technical issues on our end, you may request a prorated refund for the downtime period.
  • Duplicate Charges: If you are charged multiple times for the same subscription period due to an error, we will refund the duplicate charges.

To request a refund, contact us at info@visuesa.es with your account information and reason for the refund request. Refunds will be processed within 14 business days and issued to the original payment method.

7.3 Cancellation by VISUESA

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Abuse of the Service or other users

If we terminate your account for violation of these Terms, you will not be entitled to a refund.

8. User Conduct and Prohibited Activities

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service for any commercial purpose without our written consent
  • Attempt to gain unauthorized access to the Service, other user accounts, or computer systems
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Use any automated means (bots, scrapers, etc.) to access the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Copy, reproduce, distribute, or create derivative works from the Service content
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices
  • Upload or transmit viruses, malware, or other malicious code
  • Harass, abuse, or harm other users
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Share your account credentials or subscription access with others

9. Intellectual Property Rights

9.1 Our Content

The Service and all content, including but not limited to text, graphics, videos, audio, software, code, and other materials (collectively, "Content"), are owned by VISUESA or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and Content for your personal, non-commercial use only.

9.2 Restrictions

You may not:

  • Download, copy, or distribute Content except as expressly permitted
  • Modify, adapt, or create derivative works from the Content
  • Use the Content for commercial purposes
  • Remove or alter any proprietary notices from the Content

9.3 User Content

You retain ownership of any content you create through the Service (e.g., notes, progress data). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service.

9.4 Trademarks

VISUESA, the VISUESA logo, and other marks are trademarks of Autónomo Aleksandr Svetlakov. You may not use our trademarks without our prior written consent.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection and use of your information as described in the Privacy Policy.

11. Third-Party Services and Links

The Service may contain links to third-party websites, services, or resources (e.g., Google OAuth, payment processors, social media platforms). We do not control and are not responsible for the content, privacy policies, or practices of third-party services.

Your use of third-party services is at your own risk and subject to their terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you access.

12. Disclaimers and Limitations of Liability

12.1 Educational Purpose

VISUESA is an educational tool designed to assist in learning Spanish verbs. While we strive to provide accurate and high-quality content, we make no guarantees regarding:

  • The accuracy, completeness, or reliability of the Content
  • Your learning outcomes or language proficiency improvements
  • The suitability of the Service for any particular purpose

The Service is not a substitute for formal language education or professional language instruction.

12.2 "AS IS" and "AS AVAILABLE" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • The Service will meet your requirements or expectations

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VISUESA, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR €100, WHICHEVER IS GREATER.

12.4 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. Accordingly, some of the limitations above may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless VISUESA, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Your violation of any applicable laws or regulations

14. Modifications to the Service and Terms

14.1 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, for any reason. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14.2 Terms Modifications

We may update these Terms from time to time. If we make material changes, we will notify you by:

  • Posting the updated Terms on this page with a new "Last Updated" date
  • Sending an email notification to the address associated with your account
  • Displaying a prominent notice on the Service

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us at info@visuesa.es or through your account settings. Upon termination, your right to use the Service will immediately cease.

15.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

15.3 Effect of Termination

Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account and all associated data within 30 days
  • You will not be entitled to a refund of any fees paid (except as provided in Section 7)
  • Sections that by their nature should survive termination will survive (e.g., intellectual property, disclaimers, limitations of liability, indemnification, governing law)

16. Dispute Resolution and Governing Law

16.1 Governing Law

These Terms and your use of the Service shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

16.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain.

16.3 Informal Resolution

Before filing a formal legal claim, you agree to contact us at info@visuesa.es to attempt to resolve the dispute informally. We will attempt to resolve the dispute in good faith within 30 days.

16.4 EU Online Dispute Resolution

If you are a consumer based in the European Union, you may use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

17. Consumer Rights (EU/Spain)

If you are a consumer based in the European Union or Spain, you have certain rights under consumer protection laws that cannot be waived by these Terms:

17.1 Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from your subscription purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the date of purchase.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to info@visuesa.es.

If you withdraw from your purchase, we will reimburse all payments received from you, including delivery costs (if any), without undue delay and in any event not later than 14 days from the day we receive notification of your withdrawal.

Exception: If you have requested to begin using the Service during the withdrawal period and you have fully consumed the Service, you may lose your right to withdraw.

17.2 Legal Guarantee

Under EU law, digital content and services must be as described, fit for purpose, and of satisfactory quality. If the Service does not meet these requirements, you may be entitled to a remedy, including repair, replacement, price reduction, or refund.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and VISUESA regarding the Service and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

18.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18.6 Language

These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

Email: info@visuesa.es
Address: Autónomo Aleksandr Svetlakov
Avenida Hispanidad 40
Puerto de Sagunto, Valencia, 46520
Spain
Tax ID (NIF): Z0527580B

20. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.